Refund Policy – JoePerezShop.com

1. Return Eligibility
We accept returns within 30 days of delivery. To qualify:

  • Items must be unworn, unwashed and undamaged
  • Original tags must be attached
  • Proof of purchase required
  • Must include all original packaging

2. Non-Returnable Items
The following cannot be returned:

  • Intimate apparel (for hygiene reasons)
  • Customized/personalized items
  • Final sale merchandise (clearly marked)
  • Used or damaged products

3. Return Process

  1. Log in to your account
  2. Select “Request Return” for your order
  3. Complete the return form
  4. Ship using provided prepaid label (US only)

4. Refund Timeline

  • Processing: 5-7 business days after we receive return
  • Refund method: Original payment
  • Shipping costs: Non-refundable
  • International duties: Non-refundable

5. Exchange Policy
Available for:

  • Size exchanges (same style)
  • Color exchanges (same style)
  • Defective items
    (Subject to stock availability)

6. Damaged/Defective Items
If you receive a faulty product:

  • Notify us within 48 hours
  • Include photos of damage
  • We’ll cover return shipping
  • Replacement or full refund

7. International Returns

  • Customer pays return shipping
  • Mark as “Returned Goods” on customs forms
  • Recommended: Use tracked shipping
  • Refund excludes original shipping costs

8. Store Credit Option
Instead of refund:

  • Receive 110% credit (e.g. $100 → $110 credit)
  • No expiration date
  • Digital delivery
  • Combine with future promotions

9. Return Shipping

  • US customers: Free prepaid label
  • International: Customer responsibility
  • Track your return package
  • Insurance recommended for valuables

10. Quality Inspection
All returns undergo:

  • Tag verification
  • Fabric condition check
  • Odor assessment
  • Packaging evaluation

11. Holiday Policy
Extended returns:

  • Purchases Nov 15-Dec 24
  • Return by Jan 15
  • Excludes final sale items

12. Lost Returns

  • Not responsible for lost return shipments
  • Tracking number required
  • Insurance recommended
  • No refund without received item

For return assistance, contact our Customer Care team through your account dashboard.